Terms & Conditions The information below must be read thoroughly and carefully before any booking is made. These terms and conditions are not subject to variation without prior consent in writing from Phil Brooke. Once a booking has been accepted by written confirmation, or by electronic means including BACS transfer or Paypal, the client(s) named on will have entered into a binding contract on the basis of the following Terms and Conditions. If you have any questions, please do not hesitate to contact us.
Any agreement based on the outlined terms and conditions arise upon the fulfilment of the following:
a) Receipt and clearance in Phil Brooke's Business bank account of full payment or non-refundable deposit as detailed in section 2 below.
b) That the person named on the booking is taken as the client attending the course or by a legally recognised agent of the client for and on their behalf unless otherwise specified.
c) The Agreement is between Phil Brooke and the client(s) booking and is the sole agreement between those parties.
d) Phil Brooke reserves the right to refuse bookings to any party or individual without need to give reasons solely at Phil Brooke's discretion and we will return any payment accompanying the booking.
2. Payment of UK courses
Following the receipt by Phil Brooke of an initial non-refundable deposit. The balance of the fees are required in full no later than 8 weeks before the course starts.
If the balance is not paid, Phil Brooke reserves the right to treat the agreement as cancelled by the client(s) in relation to Clause 3 below. Bookings made within 8 weeks of course commencement must be accompanied by payment in full.
Long Term Courses
For courses requiring regular attendance over several months the remaining fees, after receipit of the intial deposit, if not paid in full can be paid monthly starting on the 1st day of the month that the course begins and continue until the last month when the course ends. Further details of this will be sent out with more specific information about the course in question.
3 Cancellation of course
Given the substantial preparation by us prior to any course, the client must be aware of the following conditions and therefore agrees to such. If the booking is cancelled for any reason the following charges will be applied: exceptions inclued overseas tours section 4 below.
All UK Courses
a) Cancellation more than 8 weeks before the course starts results in the loss of the deposit.
b) Cancellation 4-8 weeks before course commencement will lead to 50% of the course cost being payable.
c) Cancellation less than 4 weeks before course commencement 100% of the course fee will be required to be paid in ful to us.
NB please contact us as soon as possible should you wish to cancel one of our programmes as we often have waiting lists for our courses. Although not obliged to do so, we will refund your deposit regardless of the timing of the cancellation if we can fill your place.
You may be able to purchase travel insurance against the possibilty of cancelling your course and we strongly advise our clients to investigate this further.
5. Variation of the course.
Course's are subject to natural forces and although every effort is made to comply with the course content, we reserves the right to alter the course content to match any natural variables. The client acknowledges that information provided by us is given to the best of our ability but that because of natural variable it may be necessary to change the itinerary and that in such circumstances it is not reasonable for Phil Brooke to be liable for any losses as a result and that our liability is limited accordingly.
6. Client conduct
Our clients are expected to behave in a reasonable manner at all times and to comply with the reasonable instructions and leadership of Phil Brooke. We reserves the right to remove any client(s) from the course at the instructor/leader's absolute discretion without recourse to repayment for that course and against the client(s) will if necessary. Circumstances that may warrant exclusion from a course includes (without limitation): intoxication, use of non-prescription drugs, abusive behaviour, inability to meet the rigours of the course from physical or mental reasons, or through lack of appropriate equipment. If you are in any doubt about your ability to meet the rigours of the course, please contact your GP before booking. For removal of any party under such conditions, We will not be liable to any losses as a result and Phil Brooke is also entitled to any reasonable costs arising from removal of said client(s) payable upon demand. In addition, parents, guardians or those in a position of similar responsibility are to ensure the behaviour and safe control of any children to the satisfaction of Us.
Phil Brooke is covered to a level of £5,000,000 for Public Liability and is insured as an Outdoor Activities Provider. Our clients are advised to provide their own personal insurance cover from a well established company.
Phil Brooke's courses take place in the outdoors, which by its nature is never completely free from hazard. While all reasonable precautions are taken to minimise the risks the client accepts that accidents including serious injury and death can occur without us being at fault. The client also recognises that Phil Brooke is not responsible for loss or damage to the personal property of the client including vehicles, money, clothing and/or equipment. The client also recognises attendance of a course in no way qualifies him/her to teach the course content. We therefore accepts no responsibility for any mishap occurring to third parties taught by attendees of any Phil Brooke course. We also take no responsibility for any mishap during a course from any instruction or information not given by Phil Brooke or appointed instructors or assistants. Phil Brooke also takes no responsibility for any mishaps occurring as a result of the clients failure to follow instruction. We will only accept liability for physical injury to a client that is shown to result from negligence on the part of our Instructors.
9. Cancellation by us.
In the event that we cancel a course, all monies will be refunded in full, or if preferred, transferred as a deposit for another course. Please note that we require a minimum number of clients to run a course. Phil Brooke reserves the right to cancel all and any bookings without reason or notice. Under these unlikely circumstances Phil Brooke agrees to repay in full all and any deposits or course fees to the client.
In the unlikely event that a client has cause for complaint about a course, the complaint should be made to Phil Brooke or one of his instructors during the event in order that corrective action can be taken if necessary. If the complaint is about a member of staff then please contact the office and we shall inform you of the complaints procedures so we can take the necessary action. A complaint must be made immediately. Phil Brooke will not accept a complaint after the end of the course. However, should a problem not be resolved at source, a complaint should be made in writing within 28 days or this complaint will not be upheld.
If you suffer from severe allergies from substances such as nuts etc, please inform us as soon as possible particularly if you think it will effect your participation in certain elements of your course.
12. Travel Documents
The client is solely responsible, where necessary, for ensuring that he/she has all the necessary travel documents.
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